Shipping
In stock orders placed weekdays by 3 PM (Eastern time) ship the next day.
FREE SHIPPING APPLIES TO THE CONTINENTAL UNITED STATES ONLY!
About DHL/UPS Shipping
If your order is delayed due to incorrect information you supplied, no one being present to sign for the package, bad weather, or any other problem not caused by human error on the part of HMH Offroad, UPS, DHL or a shipper of our choice we assume no responsibility. We don't normally ask for a signature, but we reserve the right to do so. In addition, UPS, DHL (or shipper of our choosing) may request a signature, even if we don't. UPS/DHL/Other shipping is only available to the continental USA (this excludes Alaska, Hawaii, Puerto Rico and all U.S. territories). We cannot deliver to a P.O. Box or to APO/FPO military addresses.
If the inventory status is wrong, when will my order ship?
We will usually ship other in-stock items as scheduled and ship the out of stock item later, as soon as it's available. Depending on the circumstances, we may put your entire order on hold and email you to ask whether you want us to ship the in-stock items right away.
Backorders
Any item that shows backordered in the Availability column on the Shopping Cart page is not currently in stock. You may still place your order for this item, and we will ship in-stock items immediately. We are usually unable to estimate when a backordered item will be available. If the manufacturer has the item in stock, the wait is usually less than two weeks. If the manufacturer is also out of stock, the wait can be several weeks to several months. Most manufacturers won't tell us when an item will be available. You may cancel backorders at any time by contact us at 1-877-HMH-OFFROAD.
Shipment Confirmation via Email
On the day your order is shipped, we will email you a shipment confirmation showing what was shipped, how it was shipped and the total amount charged to your card. If a tracking number is available, we will include that, too. We usually send these towards the end of the day. If you have any anti-spam measures in place, be sure to add sales@hmhoffroad.com to your list of allowed senders or you may not receive our order status emails.
Online Order Status
We encourage you to make use of our online order status option. To do so, you only have to supply us with a password during the online checkout process. Through online order status, you can find out when we expect to ship your order and, if your order is shipped via UPS, you can track the progress of your package.
Return Procedure
To return a core or part(s), we need your order number, name, email address and the part number you wish to return along with a detailed explanation of why you need to return it. If you do not have your order number, please indicate when your order was purchased and the full name ordered with. All RA numbers are e-mailed in 2-3 business days with a return shipping address and complete shipping instructions. No returns will be accepted without an RA number. If the RA number is not written on the outside of the shipping box, it will be returned to you. All returns must be postage paid; return shipping charges are not refundable. All returns must be packaged properly; we are not responsible for damaged returns that occur as a result of improper packing.
Return Policy
Within 21 business days of placing your order from HMH Offroad you may return any core or wrong part(s). No returns will be accepted after 21 business days. All parts must be in their original condition, and cannot be disassembled or damaged by incorrect installation. We are not responsible for installation errors. We are not responsible for any labor expenses, towing expenses, or rental car expenses that occur as the result of the installation of any wrong or defective parts.
Please Note: Service manuals, CD ROMs, Special-order Products, Auto Body Parts and Electronic Parts are not returnable for any reason.
All returns are subject to a non-refundable 20% restocking fee. A 20% restocking fee is charged on all returns that are not the direct result of our error.
Refunds:
Refunds for returns or cores normally take 30 days to process and credit from the date we receive your return at the warehouse. Once the core or part is received we forward it to the manufacturer for approval. The manufacturer will then approve your return. Once the return has been approved and processed, the refund will be credited to the credit card you used to buy the merchandise. You will receive "credit approved" e-mail the day you are credited. Please be aware that your bank may take 4-7 business days to post the credit to your account or credit card. If after 30 days, you have still not received a credit please e-mail the returns department sales@hmhoffroad.com, for the fastest response.
Our Terms and Conditions:
You may return products within 21 business days of shipment for a refund or replacement. All return information is located above.
On orders shipped Overnight or 2Day, all shipping carriers reserve the right to extend delivery time by 24 hours to residential deliveries. This is beyond our control and air-shipping charges will NOT be refunded for this reason. Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. Our warehouses put forth every effort to prevent shipping damage however, it does occur occasionally. If you receive a damaged part, do NOT accept the package, have the shipper immediately return to sender. If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to sender. We are not responsible for missing, damaged, or incorrect parts after 21 business days, regardless of the party at fault. We must be contacted immediately if any of the above occurs. We are also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company.
Cancellation Policy:
All orders are electronically processed and forwarded to the warehouse immediately after the order is confirmed therefore, the window of opportunity to cancel an order is limited. All orders must be canceled BEFORE you receive the Invoice - Payment accepted e-mail. No orders can be canceled after payment has been confirmed, as the order will be immediately processed for shipment. All orders placed from Friday after 5PM EST – Monday 9AM EST cannot be canceled, as they are processed over the weekend for shipment.
